Shipping Policy


Standard Delivery
Normally, you can expect your order to be dispatched within 3 working days of us receiving it.
Look out for an email from us. We will let you know when your order is out of our warehouse, heading to your home.
Once sent, your order will take between 2 to 4 working days to reach you.
Next Day Delivery
Orders placed before 2pm will be dispatched for delivery on the next working day:
  • If you place your order before 2pm on a Friday, you will receive your order on the following Monday (excluding orders placed between Friday 29th of March and Monday 1st of April 2024).
  • If you place your order on a Saturday/Sunday or after 2pm on Friday, you will receive your order on the following Tuesday.
  • If you place you order between Monday and Thursday after 2pm, you will receive your order in two working days.
This service is available for UK Mainland orders only. Please note that this won't apply for orders placed during Bank Holiday periods.
  • FREE standard delivery for orders to mainland UK over £75
  • £9.95 next working day delivery available for orders to mainland UK placed before 2pm
  • £4.95 standard delivery for orders to mainland UK under £75

    Returns instructions

    We sincerely hope that you are delighted with your purchase from our homeware outlet. However, if for any reason the product is faulty or damaged, we kindly ask you to reach out to our customer service team at

    They are dedicated to assisting you further with your return of any faulty or damaged items and ensuring your satisfaction. We genuinely value your feedback and are here to help make your experience as enjoyable as possible.

    If you simply want to return an unwanted product, please follow the return steps below from point 2. 

    How to return:

    1. Write to customer service at and wait for their reply.
    2. Complete and enclose our returns form (PDF) to the package to enable us to quickly process your refund.
      * If you are unable to print our returns form, please include a note containing the following information:
      - Your name
      - Outlet order number
      - The item you wish to return
      - The reason for your return (Faulty/ Damaged, Quality Issue, Not as Expected, Incorrect Item Received, Other- please state reason)
    3. Repack your items, including the returns form, and label them carefully so that they are not lost or damaged during transit. Returned items must be complete, unused, and in their original packaging.
    4. Post the parcel. Unfortunately, we can't cover the cost of returning items unless these are faulty or damaged. Please, keep proof of postage and photographic proof of the faulty/damaged item/s.
    5. Once the item/s have reached our warehouse safely, you’ll receive communication we have started processing your refund.
    6. Wait 7/10 days for the refund to appear on your bank statement

    You will be entitled to a refund if returned products reach us within 28 days. Please, ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit. Download returns form (PDF)

    If you require any additional help, please get in touch with us at

    Returns address

    Please send returns to the following address:

    Returns Department
    The Homeware Outlet
    Unit 3 Ignition Faraday Road
    SN3 5FB