Delivery & Returns

Dispatch and delivery

We aim to send out all orders within 3 working days of receiving them. Once we have dispatched your order, delivery usually takes between 2 - 4 working days. We'll send you an email once your order has been dispatched.

Delivery costs

  • FREE for orders to mainland UK over £100
  • £3.95 for orders to mainland UK under £100

Returns instructions

We hope you will love your homeware outlet purchase, but if you find it unsuitable, or you are not entirely satisfied, you can return any item within 28 days of receipt.

If you are returning an item please ensure that you complete and enclose our returns form (PDF) to enable us to quickly process your return. If you are unable to print our returns form please include a note with your return containing the following information:

  • Your name
  • Outlet order number
  • The item you wish to return
  • The reason for your return

We require all returns to be packaged safely to avoid damage in transit. Returned items must be complete, unused, and in their original packaging.

Returns address

Please send returns to the following address:

Returns Department
The Homeware Outlet
Unit 3 Ignition Faraday Road

Unfortunately we are not able to cover the cost of returns unless the item is faulty or damaged. This does not affect your statutory rights.

Download returns form (PDF)