The Homeware Outlet (“we”, “us” or “our”) is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, when you visit our website will be processed by us.
For the purposes of the Data Protection Act 1998, the General Data Protection Regulation ((EU) 2016/679, “GDPR”), the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018) and all successor legislation to the Data Protection Act 1998 and the GDPR (the “Data Protection Legislation”), the data controller is Cambium Operations Limited (company no.13308203) with registered office in 80-82 Glentham Road, London, United Kingdom, SW13 9JJ.
Information we collect from youPersonal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (known as “anonymous data”).
- We may collect, use, store and transfer the following data about you:
- Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you order our products, subscribe to our services or publications, request marketing to be sent to you, enter a competition, promotion or survey, when you report a problem with our site, and when you give us feedback. The information you give us may include your name and surname, birthday (i.e. day and month of your birth - optional), billing address, shipping address e-mail address, phone number and payment information.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, how you access our website and your account, including browser type and version, device, your network connection, time zone setting, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page. Transaction data, which is general information regarding your purchases and the fulfilment of orders such as order number, order value, type of items, discounts, shipping, number of items, product number, single item price, category, tax etc.
- Information we receive from other sources. We may receive personal data about you from various third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Uses made of your information:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal information:
- to carry out our obligations arising from any contracts entered into between you and us or to take steps at your request before entering into any contracts;
- to comply with any legal obligations to which we are subject; or
- where it is necessary for our or a third party’s legitimate interests, including for the purposes of preventing fraud, except where such interests are overridden by your interests or fundamental rights and freedoms. Where possible, we will try to provide you with an opt-out in respect of the use of your personal data for such purposes.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose / Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer and to enable you to set up an online account. Identity, contact details, technical data. Performance of a contract with you. To process and deliver your order including:
- Deliver any products that have been purchased;
- Manage payments, fees and charges.
Identity, contact details and financial data such as debit/credit card information.
- Performance of a contract with you;
- Necessary for our legitimate interests.
To manage our relationship with you which will include:
- Asking you to leave a review or take a survey.
Identity, contact details and account preferences.
- Performance of a contract with you;
- Necessary to comply with a legal obligation;
- Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
To enable you to partake in a promotion. Identity, contact details and account preferences.
- Performance of a contract with you;
- Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). Identity, contact details and technical data such as IP address.
- Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise);
- Necessary to comply with a legal obligation.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. Technical data such as IP address. Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). To make suggestions and recommendations to you about goods or services that may be of interest to you. Identity, contact details, usage data and account preferences. Necessary for our legitimate interests (to develop our products/services and grow our business).
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your identity, contact details, usage data, technical data and account preferences to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or if you have purchased or signed up for services from us and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by clicking the “unsubscribe” link at the bottom of every marketing email or by contacting us at any time via email at info(at)thehomewareoutlet.com.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, warranty registration, product or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosure of your information
We may have to share your personal information with the third parties set out below, or any other third parties notified to you, for the purposes set out in paragraph 3 above:
- Facebook, Instagram, Pinterest, Bing Ads, Google products such as Google Ads, Google Tag Manager and Google Analytics all of which are based in the US.
- Our email marketing platforms Mailchimp (based in the US) and Shopify (Irish affiliate) to provide services such as order summary and marketing communications Our user behaviour analysis tool, Hotjar, based in Malta.
- Our delivery partners, such as Parcelforce and DPD, based in the UK.
- Service providers acting as processors who provide IT and system administration services, including Azure, Slack, AHA and Microsoft.
- Our review partner, Trustpilot, which is based in Denmark.
- Professional advisers including lawyers, bankers, auditors and insurers based in the UK.
- Regulators and other authorities who require reporting of processing activities in certain circumstances.
- Fraud prevention agencies.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Many of our external third parties are based outside the European Economic Area (“EEA”) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
However, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Security in card processing, customer data security, fraud detection and prevention
Our Store runs on the Shopify platform which ensures the highest standard of security in payment processing. To know more on what procedure are in place, please visit the Shopify dedicated page here.
We will only retain your personal information for as long as is necessary to carry out the purpose for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under the Data Protection Legislation you may be entitled to the following rights:
- Where you have provided your consent to the processing of your personal data for any purpose, you have the right to withdraw such consent at any time by contacting us at 80-82 Glentham Road, Barnes, London, SW13 9JJ or by email to info(at)thehomewareoutlet.com.
- You can ask us to rectify any inaccuracies in the personal information that we hold about you.
- You can request the erasure of personal information that we hold about you where there is no good reason for us to continue processing it, where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
- You can object to our processing of your personal data where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- You can request that we restrict our processing of your personal data (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- You can request a copy of your personal data from us in a commonly used and machine-readable format or that we transmit your personal data to another data controller.
- You can ask not to be subject to automated decision-making, including profiling, which has legal or other significant effects on you.
- You can request access to information held about you. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such circumstances.
- You can exercise any of the above rights at any time by contacting us at 80-82 Glentham Road, Barnes, London, SW13 9JJ or by email to info(at)thehomewareoutlet.com.
Links to and from our site
Our site may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to your personal data
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
What are cookies?
Cookies are tiny text files, normally made up of letters and numbers. They are normally downloaded to your device when you browse the vast majority of websites to improve your experience of the site.
The cookies we use are either ‘first party’ cookies (which are cookies that we place on your device) or ‘third-party’ cookies (which are cookies placed on your device by a party other than The Wedding Shop eg. trusted analytics partners that help us see how users move (anonymously, with no personal data collected) through our site so that we can learn how to make our couples’ experience of our website even better or marketing partners who help us deliver tailored content to you.
All of these first-party and third-party cookies will fall into four categories: Strictly Necessary cookies, Functionality cookies, Performance cookies, and Marketing cookies.
- Strictly necessary cookies are cookies that are essential to the operation of our website, such as enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies (eg. logging in and adding products to your cart).
- Functionality cookies are cookies that allow you to customise how a website looks for you. Eg remembering that you’ve been to our website before so that messages that are for first-time users aren’t shown to you again.
- Performance/statistical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously. These cookies are set by our independent and trusted analytics partners to show us how users move through our site, where they came from before landing on our site, and what you click on in our website. We use this data to continually optimise your online experience.
- Marketing cookies help us to show you relevant and tailored content. The intention is to display ads that are relevant and engaging for the individual user. Third-party cookies that we use come from, for example, Facebook, Bing, and Google Ads.
If you have any questions at all regarding this Cookie Notice, please let us know at info(at)thehomewareoutlet.com.