Our thoughts are with our customers during these unprecedented times. Our number one priority remains to keep our staff and customers safe during the outbreak of COVID-19.  Rest assured, we are following the government guidance and doing everything we can to ensure the smooth running of our website and customer deliveries. To read more on our COVID-19 risk assessment, please click here.

Contactless delivery via Parcelforce

In order to protect both our people and customers, as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures.  Having initially knocked on your door the driver will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. Our drivers will log the first and last name of the person accepting the item on their devices, then put 'XP1' in the signature field, and we will record the geolocation of the delivery.  This will apply to all deliveries that normally require a signature.

Our normal redelivery processes apply. Please follow the instructions on the card.